The e-commerce industry thrives on speed, convenience, and seamless customer experiences, but scaling real-time engagement across multiple touchpoints has long been a challenge. Retailers face persistent headaches—cart abandonment, lagging inventory updates, disjointed live shopping experiences, and fulfillment inefficiencies—all of which directly impact sales and customer satisfaction.
PubNub enables retailers to create fast, frictionless, and future-proof shopping experiences that drive loyalty and revenue. Its scalable infrastructure seamlessly handles high-traffic sales events without delays, while real-time order tracking, pickup coordination, and automated cart recovery help retailers maximize conversion. Whether enabling live commerce with interactive shopping experiences or synchronizing inventory across channels, PubNub turns casual shoppers into loyal buyers by making every shopping moment interactive, personalized, and customer-focused.
Live Shopping & Engagement
Enhances live video commerce by enabling real-time interactions, chat, and instant checkout within live shopping events.
Supports dynamic pricing, real-time inventory updates, and personalized promotions, responding instantly to audience engagement.
Powers multi-seller live commerce events by synchronizing stock availability across multiple sellers, fulfillment centers, and storefronts.
Reduce Cart Abandonment
Detects abandoned carts in real time and triggers immediate engagement, including chat nudges, push notifications, and SMS reminders.
Provides real-time incentives based on browsing behavior, such as automated discounting, urgency messaging, or one-click checkout nudges.
Instantly escalates high-value customers to live support, reducing hesitation and improving conversion rates.
Real-Time Customer Support & Engagement
Enables real-time chat and live agent support, ensuring customers receive answers without leaving their shopping experience.
Works synergistically with video commerce by integrating chat, Q&A, and customer interactions into live sales events.
Supports seamless multilingual engagement with real-time translation, removing barriers to global commerce.
Real-Time Order Tracking & Logistics
Syncs order status, shipping updates, and driver locations in real time, giving customers accurate tracking information.
Triggers instant notifications for order confirmations, estimated delivery times, and pickup availability.
Optimizes last-mile delivery coordination, ensuring seamless fulfillment between warehouses, stores, and logistics teams.
Inventory & Fulfillment Optimization
Maintains real-time inventory visibility across warehouses, stores, and online marketplaces, preventing overselling.
Automatically syncs stock levels across all channels, ensuring checkout accuracy.
Reduces fulfillment delays by ensuring live coordination between ordering, picking, and shipping teams.
Connected In-Store & Online Shopping
Works with mobile checkout and scan-and-go purchasing, ensuring real-time transaction verification and inventory updates.
Supports smart digital displays that personalize recommendations, syncing with customer profiles and online browsing history.
Works alongside video-powered shopping assistants, enabling real-time chat and interaction for guided in-store and online purchases.
Bridging Online Orders to In-Store POS & Pickup
Seamlessly connects online pre-sales and orders to in-store POS systems, ensuring real-time inventory synchronization and accurate order fulfillment.
Enables real-time order modifications so customers can adjust or add items before pickup without friction.
Sends instant pickup notifications, reducing wait times and improving customer convenience.
Seamless Buy Online, Pick Up In-Store (BOPIS) Experience
Automatically syncs online purchases with in-store POS systems, ensuring accurate fulfillment.
Intelligently routes priority orders to optimize pickup timing and availability.
Triggers real-time pickup coordination using geo-fenced arrival notifications so store staff can have orders ready.
Smart Fulfillment & Curbside Pickup
Instantly notifies store associates when a customer arrives for pickup, reducing wait times and improving efficiency.
Works with curbside check-in and real-time location tracking, ensuring seamless staff-to-customer handoff.
Gives customers real-time flexibility, allowing them to switch between in-store pickup and delivery.
Why PubNub?
Sub-100ms real-time engagement powers instant checkout, chat, inventory updates, and customer interactions.
Works synergistically with live video commerce, providing chat, auctions, engagement triggers, and purchase automation.
99.999% uptime ensures reliable transaction processing, even during high-traffic sales events.
Seamlessly integrates into omnichannel commerce, blending online, mobile, and in-store shopping.
Scales globally, handling millions of real-time interactions and transactions with ease.
