Boost Engagement and Sales in Your Retail & E-commerce Mobile Apps
The online shopping industry is highly competitive, and success depends on building a seamless shopping experience and an engaging customer community.
Developers must create dynamic, real-time interactions to captivate and keep shoppers returning. Enhancing the user experience with must-have features like live support, personalized promotions, and in-the-moment notifications can drive customer satisfaction and loyalty. Data security and privacy are also essential to maintaining trust and achieving long-term success in the shopping app market.
When developers are looking to add real-time features to their builds, here are some of the common questions they ask:
What solutions are available for ensuring low-latency communication between customers and support?
The PubNub platform delivers messages in under 100ms, providing precise synchronization for seamless customer support interactions without lag. Whether it’s via chatbot or live agent, this low-latency communication enhances the overall shopping experience by keeping customers engaged and satisfied.
How can we handle a sudden spike in shoppers during sales or promotions?
What best practices are for managing and synchronizing user states across different devices?
What measures can be taken to ensure the security and privacy of customer data?
What options are available for adding analytics to our app?
Enhance customer experiences & streamline ecommerce app development with a full-lifecycle realtime platform
Presence Detection
Know who is online and offline, send alerts to re-engage customers, and highlight real-time marketing strategies.
Real-time Inventory Updates
Stream live updates and product availability to real-time dashboards for inventory management.
Increase Shopper Engagement
Embed in-app chat for customer support, moderate content, and analyze interactions for insights and trends into user engagement.
Affect Purchase Behavior
Observe, affect, and monetize user behavior and see its impact on sales and purchase decisions in real time.
Build Customer Loyalty
Enhance customer loyalty and build a sense of community through chat and integration with social media platforms.
Seamless Shopping Experience
Provide a seamless user experience with ultra-low latency, high reliability, and 99.999% uptime, regardless of what device they're using.
Facilitating Engaging Realtime Interactions
Bring social interaction to communities and shared interest groups with chat features for fans, family, students, or communities. This demo is a fully featured implementation written with the PubNub Chat SDK in Typescript showing both group chats and 1:1 conversations.
Why PubNub?
Social and lifestyle app developers partner with PubNub when they want to build real-time features that increase engagement and retention
Improve Customer Satisfaction
Real-time chat and messaging for instant customer support.
Multi-platform Support
Multi-platform support for a consistent shopper experience across all devices.
Location-Based Promotions
Geolocation and geofencing for personalized location-based promotions.
Live Sales Events
Event broadcasting for live sales events and special promotions.
Increase Customer Loyalty
Boost customer engagement with gamification and loyalty programs.
Instant Order Updates
Push notifications for timely updates on orders and promotions.
Real-time Inventory
Live updates for accurate inventory, product recommendations, and availability for your online store.
Seamless Payments
Integration with various payment gateways for seamless transactions during the checkout process.
