Presence

In your chat app, you might want to graphically show up-to-date information on all users present in an app or on a given channel, showing if they are online, offline, active, or away. You may also want to let other chat users know when was the last time a given user was online.

Chat SDK provides methods and options to determine user presence on the channel and the app (global) level. Additionally, it provides a way of checking the last time the user performed some online activity in the app based on a Unix timestamp.

To find out the channel presence of a user, Chat SDK uses the PubNub Presence API. It provides a set of convenience methods for checking which channels a given user is subscribed to. Importantly, you can stream presence events and always get real-time information about the user's channel presence. You can also set dynamic custom state for users on one or more channels. This custom state persists on a channel as long as the user stays subscribed. Some examples of custom states are to add your score, game state, or location in an application if it changes frequently.

For global (app) presence, however, Chat SDK couldn't rely on Presence API as it doesn't support global user presence, but is limited to the context of a given channel. To fill that gap, the Chat SDK offers an optional LastActiveTimeStamp property on each User object that states when was the last time the user was active in an app.

Suppose you want to track users' global presence in your chat app (for example, to see a user's current online state when browsing the users). In that case, you can configure your app to monitor this property and set an interval to update it. You can later access the Active property on the User object to retrieve that information and display it across the app or in the context of a given channel, if you like. Contrary to the channel presence, global user presence info is not real-time information and depends on how often you update it - the default value is 600000 milliseconds (10 minutes) and the minimum value is 60000 milliseconds (1 minute). You can set a preferred value during the Chat SDK initialization through the StoreUserActivityTimestamps parameter.

Read the sections to learn how to use all Chat SDK options and what configuration is required to implement channel and global presence in your app.

Channel presence

These methods let you monitor who is subscribed to a given channel ("present" on that channel).

Requires Presence

All channel presence methods in this section require that Presence is enabled for your app's keyset in the Admin Portal.

You can retrieve similar information for presence with different methods by calling them on the User, Channel, or Chat object. Depending on the chosen method, you must provide a different input information set.

Return channels where user is present

You can return a list of channels where a given user is present with:

WherePresent() called on the User object
WherePresent() called on the Chat object.

Both of these methods have the same name and give the same output. The only difference is that you call a given method either on the Chat or the User object. Depending on the object, you either have to specify the ID of the user whose presence you want to check or not because it's already known.

Method signature

These methods take the following parameters:

WherePresent() (on the User object)
```
user.WherePresent()
```
WherePresent() (on the Chat object)
```
chat.WherePresent(
    string userId
)
```

Input

Parameter	Type	Required in the `User` object method	Required in the `Chat` object method	Default	Description
`userId`	`string`	No	Yes	n/a	Unique identifier (up to 92 UTF-8 characters) of the user whose presence you want to check.

Output

This method returns a List<string> with all channel IDs on which the given user is present.

Basic usage

Get a list of channels on which the support_agent_15 user is present.

WherePresent() (on the User object)

if (!chat.TryGetUser("support_agent_15`", out var user))
{
    Console.WriteLine("Couldn't find user!");
    return;
};

var channelIds = user.WherePresent()

WherePresent() (on the Chat object)

// reference the "chat" object and invoke the "wherePresent()" method.
var channelIds = chat.WherePresent("support_agent_15")

Check user's channel presence

You can return information if the user is present on a specified channel with:

IsPresentOn() called on the User object
IsUserPresent() called on the Channel object.
IsPresent() called on the Chat object.

All of these methods give the same output. The only difference is that you call a given method on the User, Channel, or Chat object. Depending on the object, you have to specify the ID of the user whose presence you want to check, the channel ID where you want to check user's presence, or both user and channel IDs.

Method signature

These methods take the following parameters:

IsPresentOn() (on the User object)
```
user.IsPresentOn(
    string channelId
)
```

IsUserPresent() (on the Channel object)

channel.IsUserPresent(
    string userId
)

IsPresent() (on the Chat object)

chat.IsPresent(
    string userId, 
    string channelId
)

Input

Parameter	Type	Required in the `User` object method	Required in the `Channel` object method	Required in the `Chat` object method	Default	Description
`userId`	`string`	No	Yes	Yes	n/a	Unique ID (up to 92 UTF-8 characters) of the user whose presence you want to check.
`channelId`	`string`	Yes	No	Yes	n/a	Unique identifier of the channel where you want to check the user's presence.

Output

Returns information on whether a given user is present on a specified channel (true) or not (false).

Basic usage

Find out if the support_agent_15 user is present on the support channel.

IsPresentOn() (on the User object)

if (!chat.TryGetUser("support_agent_15`", out var user))
{
    Console.WriteLine("Couldn't find user!");
    return;
};

var isPresentOn = user.IsPresentOn("support")

IsUserPresent() (on the Channel object)

if (!chat.TryGetChannel("support", out var channel))
{
    Console.WriteLine("Couldn't find channel!");
    return;
};

var isPresent = channel.IsUserPresent("support_agent_15")

IsPresent() (on the Chat object)

var isPresent = chat.IsPresent("support_agent_15", "support")

Return all users present on channel

You can return a list of users present on the given channel with:

WhoIsPresent() called on the Channel object
WhoIsPresent() called on the Chat object.

Both of these methods have the same name and give the same output. The only difference is that you call a given method either on the Chat or the Channel object. Depending on the object, you either have to specify the ID of the channel where you want to check all present users or not because it's already known.

Method signature

These methods take the following parameters:

WhoIsPresent() (on the Channel object)
```
channel.WhoIsPresent()
```
WhoIsPresent() (on the Chat object)
```
chat.WhoIsPresent(
    string channelId
)
```

Input

Parameter	Type	Required in the `Channel` object method	Required in the `Chat` object method	Default	Description
`channelId`	`string`	No	Yes	n/a	Unique identifier of the channel where you want to check all present users.

Output

This method returns a List<string> with all user IDs on the channel.

Basic usage

Get a list of users that are present on the support channel.

WhoIsPresent() (on the Channel object)

if (!chat.TryGetChannel("support", out var channel))
{
    Console.WriteLine("Couldn't find channel!");
    return;
};

var userIds = channel.WhoIsPresent()

WhoIsPresent() (on the Chat object)

var userIds = chat.WhoIsPresent("support")

Get presence updates

Get up-to-date information about the real-time presence of users in the specified channel by subscribing to PubNub Presence events. The OnPresenceUpdate event lets you constantly track who connects to or disconnects from the channel and visually represent that in your chat app through some status, like Offline, Online, Active, Away, or any other.

Event signature

Action<List<string>> OnPresenceUpdate;

Event handler signature

void EventHandler(List<string> users)

Parameter	Type	Required	Default	Description
`users`	`List<string>`	Yes	n/a	List of user IDs.

Basic usage

Get user presence updates on support channel.

if (!chat.TryGetChannel("support", out var channel))
{
    Console.WriteLine("Couldn't find channel!");
    return;
};

channel.OnPresenceUpdate += OnPresenceUpdateHandler; // or use lambda

void OnPresenceUpdateHandler(List<string> users)
{
    Console.WriteLine($"Users present: {string.Join(", ", users)}");
}

Global presence

The Unity Chat SDK lets you configure your app to track the user's last online activity - this gives near real-time visibility into the availability of other chat members, allowing you to see whether someone is offline or available and reach out to them to start immediate communication.

Using this online activity information provided by the Chat SDK, you can later configure your app to display different statuses next to user profiles, like Offline, Online, Active, Away or any other.

This feature relies on the LastActiveTimeStamp property set in milliseconds on the User object. This property stands for the Unix timestamp (numeric value representing the number of seconds since January 1, 1970) for the last time the user was active in a chat app. To track this, you must explicitly state that when configuring your app during the Unity Chat SDK initialization by:

Setting the StoreUserActivityTimestamps parameter to true.
Deciding how frequently a user's online activity will be updated by configuring the StoreUserActivityInterval option - the default value is set to 600000 milliseconds (10 minutes) and the minimum value is 60000 milliseconds (1 minute).

If you set these options, you can track a user's global presence by accessing the Active property on the User object that relies on the above setup. If the user showed no online activity within the defined period of time, they are considered inactive.

Check user's app presence

You can access the Active property of the User object to check whether a user has recently been active in the chat app based on their last activity timestamp and a configured interval.

Required configuration

To track the user's online activity, you must first configure the StoreUserActivityTimestamps and StoreUserActivityInterval parameters when initializing the Unity Chat SDK.

Method signature

This is how you can access the property:

user.Active: bool

Properties

Property	Type	Description
`Active`	`bool`	Returned info on whether the user is active (`true`) or not active (`false`) on the channel. The returned value depends strictly on how you configure your chat app during initialization - if you set the `storeUserActivityInterval` parameter to the default `600000` milliseconds (10 minutes) and the user has been active in the app within the last 10 minutes (based on their `LastActiveTimeStamp` property), accessing the `Active` property returns `true`.

Basic usage

Check if the user support_agent_15 has been recently active (assuming you configured the chat app to use the default activity interval value).

if (chat.TryGetUser("support_agent_15", out var user))
{
    Console.WriteLine($"Is user active?: {user.Active}");
}
else 
{
    Console.WriteLine("User not found.");
}

Check user's last online activity

Required configuration

To track the user's online activity, you must first configure the StoreUserActivityTimestamps and StoreUserActivityInterval parameters when initializing the Chat SDK.

Let's assume you configured your app to track the user's online activity and update it every 2 minutes. You can retrieve information on the user's last online activity directly from the User object (LastActiveTimeStamp property), convert it to a human-readable date (using external date and time libraries), and display it next to the user's profile in your chat app. Thanks to that, other app users will be able to see the last time the given user was online.

Method signature

This is how you can access the property:

user.LastActiveTimeStamp: string

Properties

Property	Type	Description
`LastActiveTimeStamp`	`string`	Timestamp for the last time the user was active in a chat app.

Basic usage

Show the Unix timestamp when support_agent_15 was last time active in an app.

// Get the user's last active timestamp
if (chat.TryGetUser("support_agent_15", out var user))
{
    Console.WriteLine($"User last active timestamp: {user.LastActiveTimeStamp}");
}
else 
{
    Console.WriteLine("User not found.");
}

Channel presence​

Requires Presence

Return channels where user is present​

Method signature​

Input​

Output​

Basic usage​

Check user's channel presence​

Method signature​

Input​

Output​

Basic usage​

Return all users present on channel​

Method signature​

Input​

Output​

Basic usage​

Get presence updates​

Event signature​

Event handler signature​

Basic usage​

Global presence​

Check user's app presence​

Required configuration

Method signature​

Properties​

Basic usage​

Check user's last online activity​

Required configuration

Method signature​

Properties​

Basic usage​

Channel presence

Return channels where user is present

Method signature

Input

Output

Basic usage

Check user's channel presence

Method signature

Input

Output

Basic usage

Return all users present on channel

Method signature

Input

Output

Basic usage

Get presence updates

Event signature

Event handler signature

Basic usage

Global presence

Check user's app presence

Method signature

Properties

Basic usage

Check user's last online activity

Method signature

Properties

Basic usage