Operational Dashboards

PubNub offers visibility into your app's performance metrics through Operational Dashboards - a set of pre-configured dashboards that allow you to monitor a selected subscribe key. The service collects real-time information about requests made by your app to various PubNub APIs.

With Operational Dashboards, you get the following:

• Summary metrics about the total app usage with a fixed time range (metrics from the last hour, updated every 5 minutes)
• Regional service usage for all 5 PubNub data centers (us-east-1: Virginia, us-west-1: California, eu-central-1: Frankfurt, ap-northeast-1: Tokyo, ap-south-1: Mumbai)
• Max requests-per-second (RPS) for the selected time and respective RPS change from the same period in the previous day
• Separate sections on server and client errors, including error percentage of total requests
• Green/Yellow/Red color coding for client percentage errors (green up to 1%, yellow 1-5%; red over 5%)
• Function breakdown by inbound and outbound requests and respective errors
• Push notification requests

Benefits

With these metrics at hand, you can:

• Visualize PubNub app performance metrics through counters, graphs, and color coding.
• See whether your PubNub services are running as expected or are suffering an outage. This way, you can find and solve problems and maintain the highest standard of service for your users.
• Ensure you constantly operate in real time or deal with usage and user spikes. For instance, if you run live events, you can know immediately if any latency is detected and quickly derive insights into the cause to keep your audiences happy, engaged, and interacting in real time.
• Integrate your PubNub app usage info into your own ops monitoring environment.

Availability

Operational Dashboards are available to customers on Gold, Platinum, and Enterprise Support plans. The scope of the offer differs depending on your support plan:

Feature	Gold	Platinum	Enterprise
Link to a real-time dashboard with metrics	Yes (addon)	Yes	Yes
Real-time metrics data export	No	No	Yes

The dashboards offer insights into the following performance metrics for a chosen app's subscribe key:

• Summary
• Client errors
• Messaging
• Presence, Access Manager, and channels
• Server errors
• Functions
• Push notifications

Access

Request the following Operational Dashboards access by raising a PubNub support ticket.

Request dashboard access

Being a Platinum Support customer automatically entitles you to one operational dashboard showing metrics for one subscribe key. Enterprise Support customers can have unlimited dashboards.

To access them, raise a PubNub support ticket or contact support directly specifying these details:

• Subscribe key for which you want to track metrics in the dashboard
• Accessibility settings on whether or not you want your Operational Dashboards link to be available to everyone or restrict it to a set of individual email addresses.

Once your request is processed, you'll get a link to your operational dashboard with PubNub API performance metrics.

For Platinum Support customers who want to get access to metrics for more than one subscribe key (for example, to track both your prod and dev environments performance), contact sales to discuss pricing.

Request metrics export

If you have the Enterprise Support plan and your own ops monitoring environment set up within your organization, you might want to request the PubNub dashboard data to be exported. This way, you can integrate these app-specific metrics into your monitoring tool (such as Datadog or New Relic) instead of viewing them on a separate dashboard link. For more details, view the list of available raw data queries.

To request your Operational Dashboards metrics export, open a PubNub support ticket or send an email with the following information:

• Datadog API Key
• Datadog Region (if not the default US region)
• New Relic Insert key
• New Relic Datacenter (if not US)

Once the metrics export is ready, refer to sample queries to help you visualize the raw metrics in your monitoring tool.