Pricing and Support

BUILD & MANAGE

Leverage our Pub/Sub infrastructure to create real-time online interactions across devices, people, and software with PubNub Platform. Start without fees or buy our monthly service to get started.

Platform Free

Free
*
 no credit card required

Create an Account
What's included
  • Develop a proof of concept with some functionality limits
  • Test your code with up to 200 MAUs with no costs

Platform Pro

Custom

Contact Sales
What's included
  • Custom pricing plans for your business, only pay for what you use
  • Dedicated technical experts for guidance and review as you build

Platform Starter

$98 per month

Create an Account
What's included
  • Build and test with full account controls
  • Start with pay-as-you-go MAU pricing, upgrade as you scale

Compare what is included in each subscription

Scale & Performance
FeatureIncluded
99.999% SLA
No
Advanced Network Tuning
No
<100ms latency worldwide
No
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to 7 days and Up to 1 GB
Security & Compliance
FeatureIncluded
SAML SSO
No
Custom Domain Origin
No
BAA signed for HIPAA Compliance
No
DPA signed for GDPR Compliance
No
Network Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub Network
Yes
Rate limited
Message Reactions
Yes
Rate limited
Message Persistence
Yes
Rate limited
Message Filtering
Yes
Rate limited
Channels
Yes
Rate limited
Functions
Yes
Rate limited
Presence
Yes
Rate limited
Mobile Push Notifications
Yes
Rate limited
App Context
Yes
Rate limited
Access Manager
Yes
Rate limited
File Sharing
Yes
Rate limited
Events & Actions
FeatureIncluded
Free
No
Intro
No
Pro
No
Manage
FeatureIncluded
PubNub Insights
No
BizOps Workspace
No
Scale & Performance
FeatureIncluded
99.999% SLA
No
Advanced Network Tuning
No
<100ms latency worldwide
Yes
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to 6 months
Security & Compliance
FeatureIncluded
SAML SSO
No
Custom Domain Origin
No
BAA signed for HIPAA Compliance
No
DPA signed for GDPR Compliance
Yes
Network Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub Network
Yes
Message Reactions
Yes
Message Persistence
Yes
Message Filtering
Yes
Channels
Yes
Functions
Yes
Presence
Yes
Mobile Push Notifications
Yes
App Context
Yes
Access Manager
Yes
File Sharing
Yes
Events & Actions
FeatureIncluded
Free
Yes
Rate Limited
Intro
Yes
Additional cost
Pro
Yes
Additional cost
Manage
FeatureIncluded
PubNub Insights
Yes
BizOps Workspace
Yes
Scale & Performance
FeatureIncluded
99.999% SLA
Yes
Advanced Network Tuning
Yes
<100ms latency worldwide
Yes
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to unlimited
Security & Compliance
FeatureIncluded
SAML SSO
Yes
Custom Domain Origin
Yes
BAA signed for HIPAA Compliance
Yes
DPA signed for GDPR Compliance
Yes
Network Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub Network
Yes
Message Reactions
Yes
Message Persistence
Yes
Message Filtering
Yes
Channels
Yes
Functions
Yes
Presence
Yes
Mobile Push Notifications
Yes
App Context
Yes
Access Manager
Yes
File Sharing
Yes
Events & Actions
FeatureIncluded
Free
Yes
Rate Limited
Intro
Yes
Additional cost
Pro
Yes
Additional cost
Manage
FeatureIncluded
PubNub Insights
Yes
Additional cost
BizOps Workspace
Yes
Additional cost

Compare and buy support options

All businesses enjoy our Standard Support option that comes at no cost with all our plans. Buy a paid support option that is right for you. Access our experts to help you with your implementation and to ensure your real time features are always operating reliably.

Standard
Included FREE

Create an Account
Features
FeatureIncluded
Support availability
Reasonable Effort
Guaranteed response time
1-2 Days
Support channel
Email & chat
Health check & business review
No
Custom origin setup
No
Dedicated live event monitoring
No
Real-time operational dashboards
No
Dedicated solution architect
No
Code review
No
Early product release access
No
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Gold
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/5
Guaranteed response time
2 hours
Support channel
Free + video call
Health check & business review
Annual
Custom origin setup
Available on request
Dedicated live event monitoring
No
Real-time operational dashboards
No
Dedicated solution architect
No
Code review
No
Early product release access
No
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Platinum
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/7
Guaranteed response time
1 hours
Support channel
Gold + Private Slack/Teams
Health check & business review
Bi-Annual
Custom origin setup
Yes
Dedicated live event monitoring
Limited hours
Real-time operational dashboards
1 Dashboard
Dedicated solution architect
Yes
Code review
Yes
Early product release access
Yes
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Enterprise
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/7
Guaranteed response time
Guaranteed: 30 mins
Support channel
Platinum + Hotline
Health check & business review
Quarterly
Custom origin setup
Yes
Dedicated live event monitoring
Yes
Real-time operational dashboards
Unlimited Dashboards with Export Capability
Dedicated solution architect
Yes
Code review
Yes
Early product release access
Yes
Direct engineer access
Yes
Hosted customer certificates
Yes
Critical incident paging mechanism
Yes

Virtual event support

What’s included
  • Real-time proactive monitoring and dashboards
  • Live, dedicated Event Support agents
  • Multiple communication channels for event assistance

$399 per hour

A recommended support add-on for live streaming and entertainment events

Ready to build with PubNub?

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