PubNub SDK EOL Policy

Effective March 2018​

Laymen TL;DR​

When an SDK Major or Minor version is released PubNub will stop supporting the last Major. The Minor version of the release twelve months later. For example, if the Major version 3.0.X is released on April 1, 2018, support for version 2.8.X would end on April 1, 2019. If version 3.2.X is released on May 1, 2018, we would stop supporting version 3.0.X on May 1, 2019.

Official Policy​

To ensure the delivery of innovative and cost-effective products, PubNub will periodically discontinue specific SDKs, APIs, Tools, Services, and features. At PubNub's sole discretion, such products or services may be discontinued regardless of the delivery method, including on-premises software, hardware, and cloud services. This policy describes the intended communication and transition plans for discontinued products and versions and provides information required to plan for migration to replacement technologies. Any questions arising in the interpretation of this policy or the application of this Policy shall be as determined by PubNub at its sole discretion. Any conflict between this Policy and the terms of support shall be controlled by the provisions of this Policy.

Releases​

Major (Main) Release​

Major releases encompass new products, major architecture changes, major user interface (UI) changes, significant new features or capabilities/functionality additions, new solutions, and substantial innovation.

Minor Release​

Minor releases include updates or enhancements/features to existing products, moderate administration or UI changes, and major bug fixes.

Update (Patch) Release​

Update releases incorporate minor bug fixes, security fixes, and service packs. Update releases are typically incorporated into the next Minor Software release.

The Software product version numbering scheme is defined as follows.

(Major). (Minor). (Update)​

Example: 3.1.4 Where Major release is 3, Minor release is 1, Update release is 4

SDKs​

PubNub will make commercially reasonable efforts to adhere to the following guidelines:

  1. The End of Life (EOL) Period for a Major.
  2. Minor Software release, "N," starts when the N+2 release becomes Generally Available.


The maximum total support life of a Software release is the lesser of:

  1. three (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 Major. The Minor version becomes Generally Available.


Example 1: SDKs with Major. Minor version of 3.9.X will be marked as EOL once version 4.1.X becomes released.

Example 2: SDKs with the Minor version of 4.1.X will be marked as EOL once version 4.3.X is released.

Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the SDKs after the EOL date has been reached.

APIs and Tools​

PubNub will make commercially reasonable efforts to adhere to the following guidelines: 1. The EOL Period for a Major. Minor Software release, "N," starts when the N+2 release becomes Generally Available.

The maximum total support life of a Software release is the lesser of:

  1. years (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 version becomes Generally Available.


Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the affected offerings after the EOL date has been reached.

Cloud service​

PubNub will support only the current release.

Product features​

PubNub will make commercially reasonable efforts to provide six (6) months' notice of an affected product's EOL Date and, after the effective EOL Notice, provide Full Service Software Support for a maximum of 6 months.

Extension of Support Terms​

Custom Software Support. In rare instances, and at our sole discretion, PubNub may offer extended support, beyond the typical support lifecycle. Custom Software Support may be available at an additional cost to a customer. Custom Software Support will endeavor to provide workaround solutions under the following conditions:

  • The technology remains supportable per PubNub, including being free from unsupported dependencies on components provided by independent Software vendors (ISVs) that are outside PubNubs control; and

  • The platform it operates on is supported by our original equipment manufacturer (OEM) technology partner (where applicable); and

  • Technical support for issue resolution will be provided on a commercially reasonable basis; and Custom Software Support could be added at an additional cost:

    • Product Enhancement Requests (PER)
    • Patches, Updated, Hotfixes or Engineering-related support
    • New Operating System support
    • SLA commitments related to defects in the supported product

Definitions​

Cloud Services - Means Software or platform services offered on servers that are owned or managed by PubNub and provided to a customer as specified in one or more grant letters, or as further defined by the relevant customer agreement.

Custom Software Support - This is an individually negotiated Software support contract requiring a PubNub-approved quote for the product where the customer requests Support beyond the published EOL Date.

Defect Severity – References to bug or defect severity reflect a qualitative appraisal of the problem's extent. The following guidelines apply: Sev Description Examples 1 Business has stopped. - Your organization cannot conduct business based on a failure of a PubNub product.

EOL Period - Refers to the timeframe beginning with the day PubNub announces a product is no longer available for purchase until the last date the product is formally supported by PubNub.

EOL Date – The last day that the product and/or Software version is supported per the terms of the standard Software and Hardware support offerings

Generally Available – The product is generally available for Sale and Support on current PubNub price books.

Software - Means each PubNub Software program in object-code format or source code that is licensed from PubNub or its authorized partners including updates and upgrades that the customer installs during any applicable support period.

EOL period​

The following is the list of all SDK versions and their expected EOL period.

VersionRelease dateEOL date
v9.1.0November 19, 2024November 19, 2027 or 1 yr from the date when v9.3.X or a higher version is released, which ever is earlier.
v9.0.0October 2, 2024October 2, 2027 or 1 yr from the date when v9.2.X or a higher version is released, which ever is earlier.
v8.1.0August 13, 2024November 2, 2025
v8.0.0May 9, 2024November 2, 2025
v7.4.4April 10, 2024June 9, 2025
v7.4.3March 28, 2024June 9, 2025
v7.4.2March 7, 2024June 9, 2025
v7.4.1February 26, 2024June 9, 2025
v7.4.0February 8, 2024June 9, 2025
v7.3.2November 27, 2023June 9, 2025
v7.3.1October 30, 2023June 9, 2025
v7.3.0October 16, 2023June 9, 2025
7.2.0July 6, 2023March 8, 2025
7.1.0January 17, 2023November 16, 2024
7.0.2November 24, 2022August 6, 2024
7.0.1October 5, 2022August 6, 2024
7.0.0August 23, 2022August 6, 2024
v6.5.1August 2, 2022September 23, 2023
v6.5.0July 27, 2022September 23, 2023
v6.4.1July 14, 2022September 23, 2023
v6.4.0July 13, 2022September 23, 2023
v6.3.3June 25, 2022August 27, 2023
v6.3.2May 16, 2022August 27, 2023
v6.3.1April 27, 2022August 27, 2023
v6.3.0April 1, 2022August 27, 2023
v6.2.0March 21, 2022August 13, 2023
v6.1.0March 1, 2022May 1, 2023
v6.0.1February 1, 2022April 21, 2023
v6.0.0January 13, 2022April 21, 2023
v5.5.0December 16, 2021February 13, 2023
v5.4.0October 7, 2021February 13, 2023
v5.3.1September 9, 2021January 16, 2023
v5.3.0September 8, 2021January 16, 2023
v5.2.1September 6, 2021November 7, 2022
v5.2.0August 31, 2021November 7, 2022
v5.1.4June 29, 2021October 8, 2022
v5.1.3April 26, 2021October 8, 2022
v5.1.2April 15, 2021October 8, 2022
v5.1.1March 29, 2021October 8, 2022
v5.1.0March 8, 2021October 8, 2022
v5.0.1February 4, 2021October 1, 2022
v5.0.0January 21, 2021October 1, 2022
v4.8.1January 18, 2021February 21, 2022
v4.8.0December 9, 2020February 21, 2022
v4.7.0November 19, 2020February 21, 2022
v4.6.1October 27, 2020January 9, 2022
v4.6.0October 22, 2020January 9, 2022
v4.5.4September 29, 2020December 19, 2021
v4.5.3August 10, 2020December 19, 2021
v4.5.2May 29, 2020December 19, 2021
v4.5.1May 4, 2020December 19, 2021
v4.5.0February 27, 2020December 19, 2021
v4.4.0February 20, 2020November 22, 2021
v4.3.0January 28, 2020March 27, 2021
v4.2.1January 9, 2020March 20, 2021
v4.2.0December 24, 2019March 20, 2021
v4.1.7December 2, 2019February 28, 2021
v4.1.6August 24, 2019February 28, 2021
v4.1.5August 9, 2019February 28, 2021
v4.1.4April 10, 2019February 28, 2021
v4.1.3February 25, 2019February 28, 2021
v4.1.2September 20, 2018February 28, 2021
v4.1.1September 11, 2018February 28, 2021
v4.1.0January 18, 2018February 28, 2021
v4.0.13June 14, 2017January 24, 2021
v4.0.11May 22, 2017January 24, 2021
v4.0.10March 23, 2017January 24, 2021
v4.0.9March 10, 2017January 24, 2021
v4.0.8February 17, 2017January 24, 2021
v4.0.7February 5, 2017January 24, 2021
v4.0.6January 21, 2017January 24, 2021
v4.0.5January 4, 2017January 24, 2021
v4.0.4December 21, 2016January 24, 2021
v4.0.2November 14, 2016January 24, 2021
v4.0.1November 8, 2016January 24, 2021
v4.0.0November 2, 2016January 24, 2021
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