My Account

In the top-right of the PubNub Admin Portal, click the dropdown to open your account menu and manage settings.

Name	Description
Profile settings	Shows your account details in the Admin Portal.
Account settings	Various account settings including: Company Name: Your official company name (appears on invoices). Organization Name: PubNub space for your apps and keysets that allows you to invite other members. Custom Origin: Custom subdomain to route traffic through alternate points of presence (PoPs) for steady performance. Region Group: Region where your member, message, and files data is stored. Slack: Dedicated Slack support channel for the account (for Platinum Support members only).
Single Sign-On	If your PubNub account doesn’t have Single Sign-On (SSO) enabled, this menu item opens a support request to enable it. After setup, only account admins can access SSO settings.
Members	Manage members for your PubNub account. Add members, assign roles, and invite them to use the Admin Portal.
Plans and billing	Add payment information and check your current pricing and support plans. Use the Pricing plans tab to change plans and compare options.
Billing alerts (Paid members only)	Customize billing triggers for your PubNub account based on cost or usage.
Invoices & costs (Paid members only)	View previous invoices and the current month’s costs. This links to a tab on the Plans and billing page.
Support	Open the support contact form.
Compliance	Downloadable compliance reports.
Log out	Sign out of the Admin Portal.

Plans and billing

The Plans and billing page is the central place for your payment, pricing, and support plan data.

Invoices & costs

This tab shows previous invoices and the current month’s costs. Use it to compare with previous months.

This section has two views:

• Current and past invoices
• Month-to-date/Daily breakdown

Current and past invoices

See paid and unpaid invoices. If you paid part of an invoice, you also see the remaining amount.

Month-to-date/Daily breakdown

This section displays two graphs. The first shows costs to date by month or by day. The second shows a breakdown by enabled PubNub features (for example, Function Execution).

These graphs help you see whether the current month is close to, below, or above the average of previous months.

Cost predictions

The Total month-to-date cost chart shows the estimated invoice amount at the end of the current month.

PubNub calculates predicted costs from the past three months of usage. You see an estimate for month end if traffic stays similar.

Availability

The predicted cost line on the chart only appears for paid accounts that have at least three months of traffic data available.

Predictions get more accurate as the month progresses. Mid‑month, 85% of predictions exceed 90% accuracy. Spikes, discounts, or credits that deviate from recent usage patterns can affect results.

For best prediction results, use a monthly billing period.

Billing alert

The Billing alert feature sends notifications when your PubNub usage counts or costs meet the trigger details criteria. This feature is available on Starter and Pro plans.

Notifications always appear in the Admin Portal. You can also receive email, Slack, and/or Microsoft Teams notifications.

Example flow:

• In January, you create a billing alert for total usage cost. Trigger value: $75.
• On January 16, the daily scan sees $110. It exceeds $75. The alert triggers and creates notifications.
• After it triggers, no new notifications appear for the rest of January unless you change the alert criteria.
• On February 1, all billing alert notifications reset.
• On February 4, the usage cost reaches $75. The alert triggers for February and creates notifications.

"I want to know when I've spent 75$"

example

On the Billing alerts page, you see a table of alerts from most recent to oldest. Each alert includes the full trigger history.

Account admins can create, edit, and resolve billing alerts. Other Admin Portal roles can view alerts. Each alert includes general info, trigger conditions, and optional extra notification methods.

Create billing alerts

To create a billing alert:

1. Click the + Create alert button in the top-right corner of the screen. The Create billing alert pane opens.

2. In the topmost section of the Create billing alert pane, provide the following information:

   Parameter	Description	Options
   Alert name	Name for your billing alert.	N/A
   Alert category	Category to trigger the billing alert for.	Total usage cost or Single entry on invoice If you select Single entry on invoice, select the transaction usage type to be notified about. Depending on your plan, options include: Edge Transactions Functions MAU (Monthly Active Users) Message Actions Persistence Transactions Overage Replicated Transactions Signals Transactions
   Description	Explanation of what the billing alert is about. This parameter is optional.	N/A

3. In the Trigger details section, configure the criteria for triggering the alert:

   Category	Option	Description
   Trigger	Cost	Trigger based on the monetary value (US dollars).
   	Unit	Trigger based on the number of transactions.
   Trigger type	Value	Use a specific number, for example $50 or 500 transactions.
   	Percentage	Use a percentage, for example 20% of previous usage cost or 20% of previous transactions.
   Trigger value		Number to be used for the threshold. Billing alerts are triggered when the actual production value is greater than or equal to the entered trigger value.

4. In the Notification methods section, configure additional notification methods for a triggered alert. You can be notified by email (one or more recipients), Slack, and/or Microsoft Teams.

5. Click the Create alert button to save your billing alert.

Billing alert notifications

When a billing alert is triggered, notifications are displayed in the Admin Portal. Notifications are generated once per month unless you change the trigger details (category, conditions, or value). Billing alert notifications reset on the first of every month. Billing alert scans run daily at 9 PM Coordinated Universal Time (UTC).

Notifications appear in the following parts of the Admin Portal:

• As a notification banner on the Homepage.

  

• As a notification banner on the Plans and billing page.

  

• As a badge in the My Account menu.

  

• As a highlighted item on the main Billing alerts page.

  

Notification methods

When creating a billing alert, you can also receive notifications outside the Admin Portal.

Choose a method, fill in the required details, then select Add:

• Email: Provide one or more email addresses.
• Slack: Provide one or more webhook URLs and channels.
• Microsoft Teams: Provide one or more webhook URLs.

You can choose one or all of them for each billing alert.

Emails are sent from pubnub@pubnub.com. Add this address to your allowlist. Click Review Alert in the email to resolve or dismiss the notification.

Members and roles

Use Member management to invite members to administer your application. Assign a role to grant access.

If the company admin invites another member (for example, Bridget) to the PubNub company account, Bridget can switch between personal and company accounts using the dropdown on the Homepage. Role-based restrictions assigned by the company admin apply only to Bridget’s company account, not her personal one.

Member selection

Role permissions

Member roles control access and permissions in your account. Each role enables specific tasks and features.

Role name	Permissions	Description
Account Admin	Full control over the account Create, update, delete secrets	Highest level of access within the account.
App Viewer	Access app View keys (secret key excluded) Observe app usage	Basic access for reviewing app-related information.
App Admin	All permissions of "App Viewer" Modify app and its keys	Enables changes to app settings and keys.
Key Viewer	Access key information (secret key excluded) Observe key usage	Provides key access (no secret key).
Key Admin	All permissions of "Key Viewer" Modify key Create, update, delete secrets	Allows changes to key settings.
Functions Developer	Create, edit, delete packages and functions. Manage functions for the entire account (apps and their keys).	Manage all account functions and packages. This role is only required if you grant access to Functions on your account to a member with the Account Admin role.
Functions Viewer	View functions for the entire account (apps and their keys). Provides access to view code for account-level functions.	This role is only required if you grant access to Functions on your account to a member with the Account Admin role.
Functions Operator - for an App	Manage modules for the entire app and its associated functions.	Facilitates control over all app functions and modules. This role is only required if you grant access to Functions v1 on your account to a member with the App Admin role.
Functions Operator - for a Keyset	Start, stop, restart modules for a specific key and its associated functions.	Facilitates control over functions for a given keyset. This role is only required if you grant access to Functions v1 on your account to a member with the Key Admin role.
Functions Developer - for an App	All permissions of "Functions Operator - for an App" Manage functions for the entire app and its keys	Manage all app functions and modules. This role is only required if you grant access to Functions v1 on your account to a member with the App Admin role.
Functions Developer - for a Keyset	All permissions of "Functions Operator - for a Keyset" Create, edit, delete modules and functions	Manage all keyset functions and modules. This role is only required if you grant access to Functions v1 on your account to a member with the Key Admin role.
Functions Viewer - for an App	View functions for a specific key and the entire app.	Provides access to view code for app functions. This role is only required if you grant access to Functions v1 on your account to a member with the App Viewer role.
Functions Viewer - for Keyset	View code for functions associated with a specific key	Provides read-only access to functions for a given keyset. This role is only required if you grant access to Functions v1 on your account to a member with the Key Viewer role.
PubNub Insights	View Insights dashboards Edit dashboard settings No access to app and keyset settings	Provides read-only access to Insights information. Restricted from certain areas like Functions, and Events & Actions.
BizOps Objects Operator	Manage members, member memberships, channels, channel memberships and presence rules for a keyset.	Restricted from other Admin Portal sections.
Illuminate Admin	View, create, and edit Business Objects, Dashboards and Decisions in Illuminate.	Restricted from other Admin Portal sections.
Account Owner	Full control over the account Create, update, delete secrets	Highest level of access within the account.